CUSTOMER SERVICE

Shipping     Payment     Sales Tax     Returns     Warranty     Parts     Price Matching    Eyewear Care     UV Protection     Government Regulations

SHIPPING

We ship to the United States only. All orders ship USPS Priority Mail from our warehouse in Mechanicsville, Virginia. We do not currently offer international or expedited shipping. 

 

We offer free shipping on all orders over $30. For orders that don't meet the minimum total for free shipping, we will charge a shipping and processing fee of $6, which will be added on to your order total at checkout. 

 

Orders generally ship within two business days from the receipt of your order, excluding weekends and holidays. You will receive a shipping confirmation with a tracking number when your order leaves our warehouse. If you have not received your confirmation within five business days, contact us

 

 

PAYMENT

All prices are in U.S. dollars. We currently accept credit card payments and PayPal.

 

 

SALES TAX

We charge applicable sales tax on orders shipping to Virginia, North Carolina, and South Carolina. If you are shipping to one of these states, taxes will be added to your order total at checkout. Taxes do not apply to the total required for free shipping.

 

 

RETURNS

If you're not completely satisfied with your Cliff Weil eyewear, you may return them within 30 days of purchase for a refund (not including shipping charges). All returned items must be in new, unworn condition with tags still attached. Please visit Returns for more information or to start a return.

 

 

LIFETIME WARRANTY

Cliff Weil, Inc. provides a lifetime warranty against manufacturing defects. For more information on what is covered and how to file a warranty claim, please visit our Warranty page. 

 

 

REPLACEMENT PARTS

We do not currently carry replacement lenses or other eyewear parts, but your product may be covered by our Lifetime Warranty.

 

 

PRICE MATCHING

Because we are a manufacturer, we generally charge full Manufacturer's Suggested Retail Price on the products we offer online. We do not match the prices of our products sold by third parties, either online or by local retailers. Pricing is determined by the dealer, so oftentimes their prices are better than the standard MSRPs we offer. 

 

 

EYEWEAR CARE

Always store your eyewear in a case or microfiber pouch to prevent damage to the lenses and frames. Because heat can cause your eyewear to warp and become distorted, never leave your sunglasses directly in the sun, and avoid leaving them in the car on hot days, especially on the dashboard.

 

Use a soft microfiber cleaning cloth to wipe away dirt, fingerprints and smudges from lenses and frames. For stubborn, stuck-on grime, use warm water, with a gentle soap only if needed, and gently rub away the dirt with your fingertips. Pat dry immediately. Avoid paper towels, tissues, chemical cleaners, and detergents, as these may be abrasive and scratch away protective lens coatings or strip frame paints and sealants. 

 

Chemicals in sunscreens and insect repellants can damage eyewear, especially paints and coatings, so use care when applying these products to avoid contact. Since this isn't always realistic, be sure to clean your eyewear with a quality lens cleaner to remove any chemicals after using such products.

 

Hinge screws can loosen with use, so periodically check for loose screws and tighten as necessary (but don't overtighten).

 

Take care when using adhesives to repair broken frames or lenses. Many adhesives will melt and distort plastics and can "fog" lenses. Before repairing eyewear on your own, consult a professional or find out if your product is covered under our Lifetime Warranty.

 

UV PROTECTION

All Cliff Weil, Inc. sunglasses provide 100% UVA and UVB protection, up to 400nm.

 

 

GOVERNMENT REGULATIONS

 

CHILDREN'S SUNGLASSES & CPSIA

In 2008, in response to the lead paint issue with toy imports from China, Congress passed the Consumer Product Safety Improvement Act (CPSIA), which requires that children's consumable products pass mandatory U.S. safety standards. While sunglasses are not subject to CPSIA regulations, Cliff Weil children's sunglasses meet CPSIA standards and will continue to do so.

 

CALIFORNIA PROPOSITION 65

In 1986, California enacted the Safe Drinking Water and Toxic Enforcement Act, commonly known as Proposition 65. The Act requires businesses to notify California consumers about specific chemicals in their products that are known to cause cancer and birth defects or other reproductive harm, usually by way of a product warning label. The presence of these chemicals does not necessarily mean that the products are harmful, but the labeling requirement allows consumers to make informed choices about exposure. All Cliff Weil products containing such chemicals in quantities above safe harbor levels, as determined and published by the State of California, will carry a Proposition 65 warning label. To date, California is the only state with this requirement. For more information about this law, visit the official website.

 
 
 
 
 
 
 
 
 
 

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